Refund Policy
Not satisfied with your order? No problem. You have 14 days from the delivery date to contact us at info@ganbarecreations.com to arrange your return.
It's important for us to discourage returns to prevent unnecessary emissions, pollution, and waste. Please consider this before making a purchase.
To proceed with your return, we just need your order number (which you can find in your order confirmation email) and information about the product(s) you wish to return. We will then send you the return label to attach to the package. After agreeing on a pickup day and time with you, we will arrange for the courier to collect it. For orders under €100, the return shipping cost is the customer's responsibility.
Please Note: If you are not available at the agreed-upon place, day, and time for the pickup, and fail to notify us in a timely manner, any fees charged by the courier for the missed collection will be your responsibility.
THE PRODUCTS
From the moment of delivery, you are responsible for the condition of the products. Returned items must be in their original condition: intact, undamaged, unworn, and unstained. Please ensure they do not smell of smoke, perfume, deodorant, or detergent. Do not wash the products in any way, and be careful not to damage them when trying them on. Your returned product will be resold—please take good care of it.
THE PACKAGING
Products must be returned in their original packaging, including all tags and any other components they came with. The packaging is considered an integral part of the product.
PROCEDURE
- To request a return authorization, send an email to info@ganbarecreations.com, specifying your order number and the products you wish to return.
- After we agree on the address, date, and time for the pickup, we will contact our courier to schedule the collection according to our agreement.
- Once we receive your return, we will proceed with either an exchange for a product of your choice or a refund issued as a store credit (discount code) for the value of the returned product.
No monetary refunds will be issued.